Culture Of One
Attention owners of $1M+ clinics with more than one practitioner
Free Check Reveals Whether You Can Raise Your Prices Now — Or Whether You've Got Work To Do First
Five questions, about a minute, nothing to look up. You'll know whether your next fee rise is defensible — and if it isn't, what's missing and the one number to start measuring this week.
Download Your Copy NowFree — straight to your inbox217 community members
$15M+ clinic revenue under advisory
14 years in the private sector
Invited to speak: APA · AOPA · Physio Symposium
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“The Worth Check” — five questions that tell you whether your price has room in it
Every owner knows what a good client experience looks like. Most deliver one themselves. The harder question is what a client receives when you are not in the building — and whether you could show it to anyone.
The one question almost no owner can answer — and why it decides whether everything else you believe about your service is founded.
Why three tracked numbers still isn't evidence if nothing tells you when a standard quietly stops.
The four positions on price — and which one is the most expensive to sit in. It isn't the one owners worry about.
The single number to measure this week. Counted by hand, no new software, and it takes a fortnight to know.
What the check surfaces
Five questions. Nothing to look up.
1
Whether you know what happens to an enquiry
The share of new enquiries that become a booked appointment is almost entirely your admin team's work, and almost never measured. Most owners find out here that they are guessing.
2
Whether your fee is judged against your best delivery, or your worst
Every practitioner delivers a slightly different experience. A client meets one of them at random, and prices you on that.
3
Whether the feedback you rely on is representative
Not the score — the share of clients who answer at all. Until you have counted it, the picture you hold of your own service is assembled from whoever chose to speak up.
4
Whether anything would tell you if a standard stopped
The follow-up call, the plan in their hands, the confirmation that goes out. This question counts double, and it is the one that separates an owner who measures from an owner who hopes.
5
Whether you are about to move on price
Raised fees in the last year, been meaning to, or not planning to. Wanting to counts — and it changes what the other four answers mean.
Don't take my word for it
Owners who've done this work
“I've had the privilege of working closely with Shane for over six years — from our early days as partners at Life Ready to seeking his advice just last week. Shane has always brought a unique perspective, combining strategic insight with a genuine care for growth. His guidance has been instrumental in helping me thrive, both professionally and personally.”
Leon Green — Managing Executive, Life Ready Maribyrnong
“My individual mentoring sessions with Shane over the past year have helped my practice grow from a solo operation to a small team of five. When I have felt out of my depth, he has helped me navigate the issues with a personalised and collaborative approach that has respected and honoured my own personal values and business vision.”
Samantha King — Physiotherapist, True Balance Physio
“Shane's course was a game-changer. It gave me the exact tools I needed to sharpen my business and streamline operations. The structure was clear, the insights were practical, and I walked away with strategies I wouldn't have figured out on my own.”
Jonathan Sandler — Director & Principal Physiotherapist, Unbreakable Physiotherapy
217
Community members
$15M+
Clinic revenue under advisory
14 years
In the private sector — Australia and the UK
Invited to speak: APA · AOPA · Physio Symposium