Workshop Breakdown: The 4 Rs of Retention

This session focused on the 4 dominant areas clinicians neglect when rebooking their patients.

"From a legal perspective... the one thing that often steers in favour of the plaintiff is failure to follow up with a patient who's had an adverse reaction to treatment."

‍Struggling with patient retention?

You're not alone.

This 36-minute training breaks down the 4Rs of Retention — a simple, powerful framework used by leading clinic owners to reduce cancellations, boost rebooking, and build sustainable, high-performance teams.

Whether you're running a 3-room physio practice or managing a $2M+ operation, this session will help you rewire how your team manages follow-ups, documentation, medico-legal risk, and commercial care.

🔍 What You'll Learn:

‍00:00 – Why most clinics lose patients early
‍03:40 – The silent red flag of low follow-ups
‍06:10 – The 4Rs Framework: Reassessment, Red Flags, Risk, Retention
‍12:00 – Medico-legal risks most owners miss
‍22:30 – Why young physios struggle with planning & follow-up
‍26:00 – The "Diary Detective" method for fixing low rebooking
‍34:00 – Where to go next if this resonated

‍🎓 Want the full retention toolkit + bonus trainings?

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